2Quench Cafe PRIVACY POLICY
Last updated 15 Aug 2021
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
2Quench Cafe (“2Quench Cafe“) respects the privacy of individuals. This policy sets out the way in which 2Quench Cafe (“we” or “us“) collect, hold, disclose, use and protect your personal information.
By visiting any of our websites (including by using an application on a smart device), creating any accounts with, 2Quench Cafe News Letters, Gift Vouchers or club, placing an order with any of our stores or providing us with your personal information, you agree to your personal information being collected, held, used and disclosed as set out in this policy. References to ‘website’ include the following: https://2quench.com/ or any other site, services (including web-services), software, application or media managed by 2Quench Cafe.
You do not have to provide us with your personal information but if you do not provide us with the information, we require we may not be able to assist you process your order, participate in 2Quench Cafe Newsletters. If you do not agree with the practices described in this Privacy Policy, please do not provide us with your personal information or interact with our websites.
The 2Quench Cafe Privacy Policy forms part of the Terms & Conditions of Use and can be found following either of these links, or a copy is available at the 2Quench Cafe Head office Reception:
https://www.2quench.com/terms-and-conditions/
Revisions to this Policy
We may revise this policy from time to time whenever necessary so check this website regularly to stay informed of any updates. If we think any material changes to this policy will have a significant effect on you, we may notify you by email or put a notice on the homepage (https://www.2quench.com/) of our websites. You can determine when this Privacy Policy was last revised by referring to the date it was “Last Updated” above.
If you continue to use our websites, place an order with any of our stores or provide further personal Information to us after this policy has been revised you will be deemed to have accepted the revised policy.
What Information we collect
We collect information necessary for us to process your order, process a refund of your order, register you for an account such as 2Quench Cafe Gift Voucher, Register Member or 2Quench Cafe Online Ordering. We will give you the option of interacting with us anonymously.
The personal information which we collect from you and hold (“Information“) includes information like your first and last name, day and month of birth, postal address, telephone and mobile number(s), email address, details of your order (i.e. your last order, your delivery address or preferred pick-up location), IP address and credit card details. In respect of your credit card details we only hold some information, as detailed further below. If required, we may request your bank details in order to process a refund of your order.
When you place an order with us online using the 2Quench Cafe Indian Cuisine internet ordering system (whether via the 2Quench Cafe website itself or an application on a smart device), we collect additional Information from you such as:
We may also collect your smart device ID and use your smart device’s location services (with your consent) in order to provide you with 2Quench Cafe application services. See ‘2Quench Cafe applications for smart devices’ section below for further information.
If you visit the 2Quench Cafe Head office Reception you will be presented with a COVID-19 visitor notice and self-declaration regarding your health, recent travel, and interaction with a person or persons diagnosed with COVID-19.
2Quench Cafe Jobs
When you apply for a job with us we also collect some information from you for the purposes of assessing your suitability as a 2Quench Cafe employee. The sensitive information we collect in these circumstances is further set out under the headings 2Quench Cafe Jobs and ‘How we use your Information: ‘Sensitive information’ below.
When you apply for a job with us through email: coffee@2quench.com, may collect the following details from you:
If you are applying as a driver in our stores, we also collect your driver’s licence number, the make and model of your motor vehicle and your registration number.
We may also require you to provide information about any pre-existing injuries or medical conditions which may affect your ability to carry out the job, or which may be aggravated by the job, you are applying for.
If you have any queries regarding the information contained in your online account, or would like to update any of this information, please contact the 2Quench Cafe IT team on it@alfaintelli.com.
How do we collect Information?
We collect your Information in various ways, including when you:
Except as noted in this policy, where possible 2Quench Cafe will collect your Information directly from you. However, there may be occasions when your Information is collected from someone else (for example 2Quench Cafe may collect your Information from its other stores, network companies, service providers and other third parties so that we may provide an enhanced and more relevant user experience, service or product to you). Where 2Quench Cafe collect your Information from someone other than you, 2Quench Cafe will take reasonable steps to inform you of this (if this is not already disclosed in this policy). No matter where we obtain the Information from, your Information is collected, held, used and disclosed by us in accordance with this policy.
External Account (Facebook, Google and PayPal) (Australia only)
If you chose to create a 2Quench Cafe Online Ordering account using an existing Facebook, Google or PayPal (“External Account Provider”) account (“External Account”), you are providing 2Quench Cafe with permission to obtain your personal information via the External Account Provider. The information that we obtain from the External Account Provider will be confirmed by the External Account Provider during the 2Quench Cafe account creation process. Please review the External Account Provider’s privacy policy for further information about the information they hold and their information sharing practices.
Please note that after completing this process, your 2Quench Cafe Online Ordering account will be linked with your External Account. Your 2Quench Cafe Online Ordering Account will be accessible so long as your External Account remains active.
How do we use your Information?
We use your Information for a variety of purposes including for processing orders, providing our products and/or services to you and for any other purpose for which it was provided to us, or other related purposes and as permitted or required by law. Such purposes include, but are not limited, to the following:
Sometimes we receive data from our affiliates, customers and other third parties that helps us (or them) understand our customer’s online, ordering and purchasing activity, and generally make 2Quench Cafe a better experience for our customer. For example, a customer’s order may tell us information about the customer (like what their Indian Cuisine or sides preferences are) in order to measure the effectiveness of – and improve the quality of – our customer’s ordering experience.
We may also put together data from the information we already have about a customer so we can offer and suggest a variety of products, deals or offers and features to our customer, or customize the ordering experience for the customer.
2Quench Cafe Jobs of interest
You acknowledge that consent has been provided for us to collect and use your personal information for the purpose of:
Payment details
2Quench Cafe do not store any credit card details for in-store orders.
Internet orders can be paid by credit card, debit cards, gift voucher, e-voucher(e-Coupon). Your credit card details are required to process payment on the internet order system however the full details are not saved once the order is processed. The credit card details we hold are the name on the card, expiry date and the masked version of the credit card (i.e. last 4 digits).
If you are a registered member of the online ordering system, you may have the ability to save your preferred payment method. You will be able to update this at any time by logging in to your registered account. We reiterate that your full payment details are not stored in your 2Quench Cafe registered account, but rather with our partner payment gateway providers:
Refer to heading ‘Third Party disclosure of your Information’ for more information about these payment gateway providers.
Third Party disclosure of your Information
Where appropriate, 2Quench Cafe will share your Information between themselves and with other third parties, including:
Registered member
Register member is 2Quench Cafe electronic communications database which our customers may join by opting-in. During your order via the 2Quench Cafe internet ordering system, you will be asked if you would like to register. To become a register member, you need to tick the box electing to become a register member.
The database is utilised to send emails containing information such as promotions, targeted offers, survey information, user feedback, value offers and news to subscribers (Register Members). 2Quench Cafe may send offers and deals via SMS to these members from time to time. Members are able to opt-out from receiving further email communication or SMS by email to coffee@2quench.com
Free Wi-Fi access
We use a variety of technical means to enable user authentication which may include cookies. We may also use information from your usage of the Wi-Fi for service monitoring and improvement purposes.
If 2Quench Cafe or any affiliate is subject to any claim or request for information about your use of the Wi-Fi, we may disclose information about you (for example, your IP address or the email address associated with your register membership).
Access, accuracy and security
We will take reasonable steps to ensure that your Information that we collect, and hold is accurate, complete and up to date. However, we rely on you to advise us of any changes to your Information to help us maintain accurate, complete and up-to-date information. Please let us know if you believe that any of your Information requires updating or correction.
You can request access to and correction of your Information that we hold at any time. Any such requests should be made directly by contacting us (see “Contact Us” section below), or by updating your details through the relevant 2Quench Cafe website.
We will take reasonable steps to protect your Information from misuse, loss and unauthorised access, modification or disclosure. However, no data protection or security measure is completely secure, and we cannot guarantee the security of your Information, particularly in relation to online transmissions. You must take care to ensure you protect your Information (for example, by protecting your usernames and passwords) and you must notify us as soon as possible after you become aware of any security breaches.
Sensitive information
As mentioned under the heading ‘What information we collect: 2Quench Cafe Jobs’, when you apply for a job with us you may be asked to disclose any pre-existing injuries or medical conditions which may affect your ability to carry out the job, or which may be aggravated by the job, you are applying for. This information will only be used for the purpose of assessing your suitability as a 2Quench Cafe employee.
This information will only be collected with your consent. Your completion of the job application (and consequently the provision of such information as part of the application) will be treated as your consent.
We will not collect, use or disclose any other sensitive information such as information about racial or ethnic origins or political or religious beliefs.
Clickstream Data and Advertising (log Files)
Each time you visit our websites our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address.
2Quench Cafe may collect this information for statistical purposes to find out how the websites are used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. 2Quench Cafe may use this information to evaluate and improve the 2Quench Cafe websites.
To try and bring you offers that we think may interest you, we have relationships with third party companies (like alfaintelli.com) that we allow to place advertisements on our websites. If you visit our websites, ad serving or data analytics companies may place cookies on your browser to capture information from you such as your domain type, your IP address, your web usage behaviour whilst on the page (including how you were referred to the page), Google-authenticated identifiers and clickstream information. Any information collected by such third parties is subject to their privacy policies and terms of use (which can be found at Alfaintelli (www.alfaintelli.com), Google Analytics (www.google.com.au/policies/privacy and http://www.google.com.au/analytics/terms/us.html).
If you wish to opt out of Google Analytics tracking, you can find detail on how to do so at https://support.google.com/analytics/answer/181881?hl=en.
2Quench Cafe applications for smart devices(near future)
2Quench Cafe offers various applications for smart devices; these applications allow you to (amongst other things) order Indian food, track your order, locate your nearest store and receive vouchers or current deal notifications.
You will be able to access your 2Quench Cafe Online Ordering account using these applications.
In addition to recording your smart device’s IP address as part of your online order, your smart device’s ID may also be recorded in order to effectively provide you with the application’s services.
A 2Quench Cafe application may seek to activate location tracking services on your smart device. This function may result in your location being used for purposes such as:
You will have the ability to opt out of these location tracking services by:
Cookies
A Cookie is a piece of information that our web server may send to your machine when you visit one of our websites. A Cookie helps us to recognise you when you re-visit our sites and to co-ordinate your access to different pages on the sites. We also use Cookies to track online advertising performance and Electronic Direct Mail movement. By selecting the “Remember My Details” function (e.g. ‘Remember my Delivery Details or Remember my Pick-up Details) during the online ordering process, you are agreeing to the storage of a cookie on your computer/device that contains your personal details. This function will only work if your computer/device is cookie-enabled.
For example, once you have placed a new Indian Food order you will be offered the opportunity to personalise your order so that the system remembers it for future use. A cookie will be set on your machine that enables us to recognise your computer when you return to order your favourite 2Quench Cafe Food next time.
These cookies may also help us to pre-fill certain forms on our website (including promotions run by third parties) with your details in order to save you time. Please note that where you agree to partake in a third party’s promotion, any Information provided for the purpose of that promotion will be stored in accordance with that third-party entity’s privacy policy.
With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our sites.
Links to other sites
Our website may contain links to other websites of third parties. A link to a third-party website is not an endorsement of the accuracy or trustworthiness of that website or its content and any information collected by such websites will be subject to that website’s privacy policy.
The 2Quench Cafe website may be accessible through or contain connections to areas where you may be able to publicly post information, communicate with others, review products and submit media content. Prior to posting in these areas please read the 2Quench Cafe Terms and Conditions and this Privacy Policy carefully. All the information you post may be accessible to anyone with Internet access and any Information you include in your posting may be read, collected and used by others.
How to stop receiving communication from us
Limitation of Liability
Under no circumstances will the company be liable for any injuries, death, loss or damage caused by your use of the site, including any software, materials, content, food, products and/or services provided or use or reliance on information obtained through this site. It is your responsibility to evaluate the accuracy, completeness, or usefulness of this site and the resources, materials, content and software provided therein. In no event shall the company be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or relating to the site or this agreement, whether based on warranty, contract, tort, or any other legal theory. Because some jurisdictions do not allow the exclusion or limitation of liability for negligence, consequential, incidental or other damages, in such jurisdictions the company’s liability is limited to the greatest extent permitted by law. Your sole remedy for dissatisfaction with this website is to stop using this website.
Disclaimer of warranties
You acknowledge and agree that this site is provided on an “as is” and “as available” basis. None of the company, its affiliates, subsidiaries or its or their officers, directors, employees or agents (collectively the “company parties”) guarantees the accuracy, completeness, timeliness, reliability, suitability or usefulness of any portion of the site. None of the company parties warrant that this website will be uninterrupted or error free, that any specific information that is requested will be provided or that this site or its server(s) are or will be free of computer viruses or other harmful elements. You expressly agree that the entire risk as to the quality and performance of this site and the accuracy, timeliness or completeness of the content or services is assumed solely by you.
None of the company parties make any, and hereby specifically disclaim any and all, representations, endorsements, guarantees, and warranties, expressed or implied, regarding this site and any of the information, software and other materials therein, including without limitation, the implied warranties of merchantability and fitness for a particular purpose, title and non-infringement of third-party rights.
You understand and agree that any content, software, materials and/or data downloaded or otherwise obtained through the use of the website is used at your own risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such content, materials and/or data.
The Users expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute food, goods and services resulting from any food, goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of the Users’ transmissions or data; (iv) statements or conduct of any third party on the service; (v) termination of the Users’ Accounts; or (vi) any other matter relating to the Accounts. In the event that notwithstanding the foregoing, the Company is found liable to a User for damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort (including negligence), product liability or otherwise), the liability of the Company to the User will be limited to the amount that the User paid for his/her/its Account.
General Conditions
The User agrees that their use of the Accounts is at their sole risk. The service is provided on an “as is” and “as available” basis.
The User must not modify, adapt or hack the Accounts or modify another website so as to falsely imply that it is associated with the Accounts, the Company, or any other Company service.
The User agrees not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Accounts, use of the Accounts, or access to the Accounts without the express written permission of the Company.
The Company may, but have no obligation to, remove content, and Accounts containing content, that it determines in its sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any intellectual property rights or these Terms of Service.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Company customer, employee, member, or officer will result in immediate Account termination and possible further actions.
The User understands that the technical processing and transmission of the Accounts, including their content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
The User must not upload, post, host, or transmit unsolicited email, SMSs, or “spam” messages.
The User must not transmit any worms or viruses or any code of a destructive nature.
The Company does not warrant that (i) the Accounts will meet the User’s specific requirements, (ii) the Accounts will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Accounts will be accurate or reliable, (iv) the quality of any food, products, services, information, or other material purchased or obtained by the Users through the Site will meet their expectations, and (v) any errors in the Accounts will be corrected.
The failure of the Company to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between the Users and the Company and govern the use of the Accounts, superseding any prior agreements between the Users and the Company (including, but not limited to, any prior versions of the Terms of Service).
Unless otherwise provided, the Terms of Service shall be governed by the laws of the Commonwealth of Massachusetts without effect to its conflict of laws provisions.
Claims, disputes or other matters in question between the parties to the Terms of Service arising out of or relating to the Terms of Service or breach thereof shall be subject to and decided by binding arbitration in accordance with the rules of the American Arbitration Association currently in effect unless the parties mutually agree otherwise. No arbitration arising out of or relating to the Terms of Service shall include, by consolidation, joinder or in any other manner, an additional person or entity not a party to the Terms of Service, except by written consent of the Users, the Company and any other person or entity sought to be joined. Consent to arbitration involving an additional person or entity shall not constitute consent to arbitration of any claim, dispute or other matter in question not described in the written consent. The agreement to arbitrate shall be specifically enforceable in accordance with applicable law in any court having jurisdiction thereof. The award rendered by the arbitrator or arbitrators shall be binding and final, and judgment may be entered upon it in accordance with applicable law in any court having jurisdiction thereof. The parties agree that in the event any such dispute proceeds to arbitration, the prevailing party will be entitled to recover, as part of the arbitration award, its reasonable attorneys’ fees and costs incurred in the arbitration, at the discretion of the arbitrator. Said arbitration shall be held in Boston, Massachusetts, unless a different location is agreed to in writing by all parties.
If any term of the Terms of Service is deemed unenforceable or invalid by a tribunal with valid jurisdiction then the finding of unenforceability or invalidity of that part shall not affect the remaining portions of the Terms of Service which shall remain in fall force and effect.
The Terms of Service and all of its terms and provisions are binding upon the heirs and personal representatives of the Users and the successors and assignees of the Company; provided, however, no assignment by the Users of their rights and/or interests in and to these Terms of Service shall be permitted without the prior written consent of the Company.
Questions about the Terms of Service should be sent to mailto:coffee@2quench.com?subject=Question about Terms of services
Termination
The Company, in its sole discretion, has the right to suspend or terminate any User’s Account and refuse any and all current or future use of the Account, or any other service of the Company, at any time for any reason, including, but not limited to, violation of these Terms of Service. Such a termination of a User’s Account will result in the forfeiture and relinquishment of all content in said Account.
Users may cancel their Accounts at any time by using the account management options or by submitting a request in writing to coffee@2quench.com Thirty (30) days notice is required when cancelling.
The Company may delete any of a User’s archived data within thirty (30) days after the date of termination.
Complaints Procedure
If you wish to make a complaint about a breach of this policy or the Australian Privacy Principles of the Privacy Act 1988 (Cth) (as amended), you can lodge a complaint to the 2Quench Cafe Privacy Policy Co-ordinator using the contact details below. You will need to provide sufficient details regarding your complaint as well as any supporting evidence and/or information.
The 2Quench Cafe Privacy Policy Co-ordinator will investigate your complaint and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the 2Quench Cafe Privacy Policy Co-ordinator’s determination. If you are not satisfied with the determination, you can contact us to discuss your concerns or complain to the Australian Privacy Commissioner via www.oaic.gov.au.
Childern Information:
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
2Quench Cafe does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Contact Us
If you have any queries regarding this policy please contact the 2Quench Cafe Privacy Policy Co-ordinator at 1/241-243 Princes Highway, Corrimal, NSW 2518, coffee@2quench.com.
