The terms and conditions govern your use of 2Quench Cafe website and applications which also includes the use of online ordering. References to website include the following (but is not limited to): https://www.2quench.com, services (including web-services), software, application or media managed by 2Quench. Your use of 2Quench cafe’s Website constitutes your acceptance of these Terms and Conditions.
Subject to the law, 2Quench’s may, in its discretion, from time to time, amend or otherwise modify the terms and conditions. 2Quench’s recommends you carefully read the terms and conditions each time you visit our website, as the terms and conditions may affect your rights.
If you disagree with our terms and conditions, do not use the website, our online ordering system or any other service we provide online.
These terms and conditions apply to all users of 2Quench Cafe website. 2Quench Cafe website may include content, information or links to third party or third-party websites. By accepting these terms and conditions, you agree to hold harmless and relieve 2Quench Cafe from any liability whatsoever arising from your use of information from a third-party website.
Your access to the Website
2Quench Cafe with this provides its permission for you to access its website in accordance with these Terms & Conditions of Use, provided that
You agree not to use or launch, or cause to be used or launched, any automated system or program in connection with the 2Quench Cafe website, online ordering, including without limitation, publishing or distributing vouchers or codes, “robots”, “spiders”, “offline readers” and other. Notwithstanding the preceding, 2Quench Cafe grants the operators of public search engines permission to use spiders to copy materials from the website for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. 2Quench Cafe reserves the right to revoke these exceptions either generally or in specific cases.
You agree not to collect or harvest any personally identifiable information from the website or use the communication systems provided by the website for any commercial solicitation purposes. You agree not to solicit for any reason whatsoever any users of the website with respect to their submissions to the website.
Intellectual Property Rights
The website contains many valuable trademarks owned and used by 2Quench Cafe and its subsidiaries, Master Franchisor, affiliates and related entities throughout the world. These trademarks are used to distinguish 2Quench Cafe quality products and services. These trademarks and similar proprietary property are protected from reproduction and simulation under national and international laws and are not to be copied without the prior express written permission of 2Quench Cafe.
The text, graphics and 2Quench Cafe html/php code (including flash files and java script) contained in the website are the exclusive property of 2Quench Cafe, its affiliates or related entities. Except where otherwise noted, the text, graphics and html code contained here may not be copied, distributed, displayed, reproduced or transmitted in any form or by any means without the prior express written permission of 2Quench Cafe.
The website may link to sites not maintained by or related to 2Quench Cafe. Hyper-text links are provided as a service to users and are not sponsored by or affiliated with this website or 2Quench Cafe. 2Quench Cafe has not reviewed the sites hyper-linked to or from this website and is not responsible for the content of any other site. These links are to be accessed at the user’s own risk. 2Quench Cafe makes no representations or warranties about the content, completeness, or accuracy of these links or the sites hyper-linked to this website. Furthermore, 2Quench Cafe does not implicitly endorse third-party sites hyper- linked to this website.
The content on the 2Quench Cafe website, except all User Submissions (as defined below), including, without limitation, the text, software, scripts, graphics, photos, images, concepts, sounds, music, videos, interactive features and the like (“Content”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by or licensed to 2Quench Cafe, subject to copyright and other intellectual property rights under Australian laws (as applicable) and international conventions. Content on the website is provided to you as is for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. 2Quench Cafe reserves all rights not expressly granted in and to the website and the Content. You agree not to engage in the use, copying, or distribution of any of the Content other than expressly permitted herein, including any use, copying, or distribution of User Submissions of third parties obtained through the website for any commercial purposes. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with security related features of the website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the website or the Content therein.
2Quench Cafe website, application/s or software may now or in the future permit the submission of written works, photos, audio files, videos or other communications submitted by you and other users of the website (“User Submissions”) and the hosting, sharing and/or publishing of the User Submissions. Once the User Submissions are submitted to our website or through social media managed by 2Quench Cafe, the submissions become property of 2Quench Cafe. You understand that whether or not such User Submissions are published on the website. 2Quench Cafe does not guarantee any confidentiality with respect to any submissions. You agree that 2Quench Cafe may publish your name and submissions on the 2Quench Cafe website. 2Quench Cafe-managed social media, advertising, print material or in any other press releases of media items.
In connection with your own User Submissions, you affirm, represent and warrant that:
2Quench Cafe does not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and 2Quench Cafe expressly disclaims any and all liability in connection with User Submissions. 2Quench Cafe does not permit copyright infringing activities and infringement of intellectual property rights on its website, and 2Quench Cafe will block and remove all content and User Submissions if properly notified that such content or User Submission infringes on another’s intellectual property rights. 2Quench Cafe reserves the right to remove content and User Submissions without prior notice.
2Quench Cafe may also terminate, without notice, a user’s access to its website, if they are determined to be a repeat infringer. A repeat infringer is a User who has been notified of infringing activity twice and/or has had a User Submission removed from the website. 2Quench Cafe also reserves the right to decide whether content or a User Submission is appropriate and complies with these Terms & Conditions of Use for violations other than copyright infringement and violations of intellectual property law, such as, but not limited to, pornography, obscene or defamatory material, or excessive length. 2Quench Cafe may remove such User Submissions and/or terminate a User’s access for uploading such material in violation of these Terms & Conditions of Use at any time, without prior notice and at its sole discretion. In addition, you agree that you will not email any of your User Submissions or links to your User Submissions to individuals with whom you are not acquainted.
2Quench Cafe operates in defined geographic territory boundaries. 2Quench Cafe endeavours to offer delivery to all customers, however this is not always possible due to geographical or access constraints. If you live in delivery region you will be notified of this during your online order and you can choose whether to have your order delivered, and such delivery will attract a surcharge of $5.00 – $15.00 depend on distance from shipping location. A minimum order spend of $30.00 (AU) applies to all delivery orders. 2Quench Cafe provides team members wages that are among the highest in the industry, including penalty rates as per the Restaurant Industry Award (Modern Award). 2Quench Cafe will not be liable to you for any loss or damage (whether direct, indirect or consequential) as a result of a change in a store’s delivery boundaries.
If you did not love your meal, then please let us know within 24 hours. We will replace or refund your order and make sure that your next experience with us is a great one!
Please be aware that while we do everything from our end to complete this refund as soon as possible, it may take up to 3-10 business days for the refund to be processed, depending on your financial institution and the transaction type (ie Credit card, Debit card, Paypal).
After 24 hours it would be difficult to trace down the issue and 2Quench Cafe will not be responsible for refund.
To help us be better, we need your feedback, so please, let us know what you think. Australia: Call 02-42857970 or write email to email@example.com
Online Ordering via the website, Applications ordering
Therefore, if you sign into your 2Quench Cafe Online Ordering account via your email address or an External Account (such as Facebook, Google or PayPal), on a shared computer (e.g. a public computer at a university or a library) and do not sign out, someone else who uses that computer after you may be able to access your 2Quench Cafe Online Ordering account. We therefore advise that you log out of all services when you have finished using a public computer.
Where you access your 2Quench Cafe Online Ordering account using a mobile device (e.g. a phone or tablet), you should protect the device with a password, and if your device is lost or stolen, use remote wipe facilities (if available) to clear all personal information on your device, and change the password(s) for your 2Quench Cafe Online
Ordering account(s) or any External Account that you have used to create a 2Quench Cafe Online Ordering account.
You agree to accept full responsibility for all your activities on our website and applications (including for online ordering). You further acknowledge that you are fully responsible for the activities of any individual who accesses our website or applications (including for online ordering) using an electronic device which remains logged in to, or associated with, your registered account. If you order online, we may send you an email confirming the details of your order. If you download any of our mobile applications you will receive notifications, if your smart device settings enable you to do so. The confirmation email will not constitute a tax invoice. The 2Quench Cafe online ordering system must only be used by persons over the age of eighteen (18) years, or otherwise under the supervision of an adult or guardian. 2Quench Cafe reserves the right to refuse service, terminate your access to the website or online ordering remove or edit any content or cancel your order/s in its sole discretion and without prior notice to you.
In making the 2Quench Cafe online ordering system (website and applications) available for use, 2Quench Cafe:
In using 2Quench Cafe online ordering system (whether via the website, an application or electronic device) you:
Steps we can take against your 2Quench Cafe Online Ordering Account
We may choose to take one or more of the following steps against your 2Quench Cafe Online Ordering Account:
Today’s Special Sale
Most 2Quench Cafe eGift vouchers and Coupon contain a code which can be redeemed via the 2Quench Cafe online ordering system. Please note that 2Quench Cafe voucher codes are single use codes and are only valid for redemption online; Coupons will not be valid for orders placed in a 2Quench Cafe Restaurant over the phone or in person. Voucher codes are not redeemable for cash or transferable.
2Quench Cafe reserves the right, in its sole discretion, to cancel any voucher code, or refuse to honour any voucher code (including after it has been redeemed by a customer), if 2Quench Cafe suspects that the voucher code has been fraudulently generated and/or circulated without 2Quench Cafe authorisation.
2Quench Cafe Online Members
By joining 2Quench Cafe online, members will receive marketing communication by email in addition to service messages related to your participation in 2Quench Cafe online members.
Online Members may also receive reward coupon code, which they can redeem for their next online order.
Online Member may also receive Birthday emails. To activate this discount coupon, you will have to bring a proof of age ID (which shows your DOB) as well as show us the email that you have received from us and you will have to book a table in advance, via online or over the phone.
REWARDS / POINTS
Allergen-free, Gluten free, vegan, vegetarian (not limited too) Products
2Quench Cafe will endeavour in providing request for certain type of food (e.g. Gluten free, Vegan etc.) We cannot guarantee that this will be taken care off at all times, especially during the busy period.
Please consider this information carefully.
Subject to law, 2Quench Cafe will not be liable for any costs, fees, claims, damages, charges whatsoever, including medical and dental costs, if a customer has any adverse reaction (including dental damage) to a product sold through a 2Quench Cafe.
Currencies we accept
We accept AUD (Australian Dollar) only and is inclusive of GST.
Cards we accept
We accept VISA, MC and AMEX cards (with Minimum amount of $15 AUD).
LIMITATION OF LIABILITY
To the extent permitted by law, 2Quench Cafe liability in relation to any product or service purchased as a consequence of your use of this website is limited to the lesser of: (a) the replacement of any product purchased; and (b) the purchase price paid by you to 2Quench Cafe for the product or service.
To the maximum extent permitted by law, we will not be liable to you for any loss or damage (whether direct, indirect or consequential) howsoever caused, nor will we be in default under these Terms & Conditions of Use, for failure to observe or perform any of our obligations under these Terms and Conditions of Use for any reason or cause except if caused by our gross negligence. If a jurisdiction does not allow the exclusion or limitation of liability in accordance with this paragraph but allows a limitation of a certain maximum extent, then our liability is limited to that extent.
You agree to defend, indemnify and hold harmless 2Quench Cafe and related corporations, affiliates, and the officers, directors, employees and agents of these entities, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from or in connection with: (i) your use of and access to the website (including any online ordering and applications); (ii) your violation of any term of these Terms & Conditions of Use; and (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; (iv) any claim that one of your User Submissions caused damage to a third party; and (v) use of the User Submissions by 2Quench Cafe.
ABILITY TO ACCEPT TERMS & CONDITIONS OF USE
You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms & Conditions of Use, and to abide by and comply with these Terms & Conditions of Use.